What are our rights as consumers?
As consumers sometimes see that our rights are violated either intentionally or not. Many of these problems can avoid making a rational consumption. Think before you buy, i.e. no buying buy because we can buy products that do not need to try and return the next day. Before purchasing a product is suitable search and compares prices.
When we offer a saying that if you find the same at a lower price we compensate economically usually has a number of limitations such as the scope of the purchase (the cheapest product you bought at the same location) and if so the product compensation usually involves bulky paperwork and checks.
We must be critical of the deals and advertising. Please read entire ad information especially the small print (the bottom). However you should know that the terms offered in advertisements are as enforceable as we can sign the contract. And so if it is necessary to keep the advertising as it is binding.
Check prices shown if they include tax. Taxes must appear on the labels and in the windows. Therefore check labeling
They have to fix in writing the date of completion of delivery of a service or a product, because it is necessary if we want to make a warranty claim or return.
In the case of housing figure if a preset key delivery date the buyer can claim damages caused by the delay provided that the delay is attributable to the seller
It is very important to keep all invoices, purchase tickets if they are still in warrently.
Enforce the guarantee.
There are two types of guarantees:
- The legal.
Usually is two years in new products and one in the second hand. If the vendor detects a fault during this period within the first six months you will be held accountable to the seller or the manufacturer must demonstrate that the property it was in perfect condition. If after six months you must show the buyer. The warranty covers the obligation of the seller or manufacturer to include labor, shipping, and transport parts to be replaced. During the time of repair of the goods the warranty period is paralyzed. The period of onset of action claim is three years.
- The trade.
Added assurance by the seller or manufacturer must be always in writing. The deadline for action claim under this warranty is six months from the end of the warranty period offered.
Beware of phishing scams – always buy from secure web pages.
Always read the contract and look at the fine print.
Require the complaint forms, if they refuse to give it to you, you can complain to the nearest office of consumption.
The complaint forms should be filled immediately by the establishment employee and the claimant with information of both narrative of events, date and request made by the consumer. The employee can also formulate arguments and must stamp and sign the forms.
The complaint forms are printed and composed on a original sheet in white that consumers should take the Administration, another company rose and green is the consumer remains.
It is recommended to attach the bill, advertising and any other means with probative value.
A claim is always made in writing and you should save any communication (fax, acknowledgment, email , etc.)
When to claim and how to do it?
You can always try to settle the dispute amicably talking with the store or the seller or from the customer care department. If not resolved you should always fill in an official claim.
If the claim is through the consumer association or administration, you can go to mediation or arbitration. It would end with the award and if not, would end administratively with the corresponding resolution of the Administration would begin.
Going in court for a product is always the last resort and you should always ask for a lawyer advice because you can find easier ways to resolve a dispute.